Sigs

  Blue NRG Verification Script

 

My name is <agent’s name> of Smart Utilities and today’s date is <today’s date>. I am now starting the recording about an electricity Connection for your business with Blue Energy. Now I need to read you the following statements at the end of each statement could you please indicate your agreement by saying YES or NO?  <Yes/No>

 

Do you accept that this voice recording is not a request for information but is a contract for your electricity service to be transferred to Blue NRG as your electricity retailer? (Yes/No)

(Customer must reply YES)

 

CAN YOU CONFIRM YOUR NAME IS [----------------]

THE Business Entity NAME IS [------------]

DOES THE Business TRADE UNDER A DIFFERENT Trading NAME? IF YES, WHAT IS THE NAME? TRADING AS [-------]

 

Company Details:

 

	Sole Trader/Individual	Partnership
	Please confirm your ABN	What is your residential address?
	Please confirm your driver’s licence number and expiry?	Please confirm your driver’s licence number and expiry?
	What is your residential address?	Please confirm if you are one of the
		partners in the business
		Please confirm your ABN
	COMPANY
	Could I please confirm your ACN/ABN?

 

YOUR POSITION AT THE COMPANY IS [-----------] (Yes/No)

YOUR DATE OF BIRTH IS [-----------]

 

THE SUPPLY ADDRESS AS PER THE ELECTRICITY AGREEMENT IS [----------].

THE BILLING ADDRESS IS [-----------]

YOUR CONTACT TELEPHONE NUMBER IS [-----------]

YOUR EMAIL ADDRESS (MANDATORY) IS [----------]

FOR ACCOUNTS & INVOICES THE EMAIL ADDRESS IS [----------]

 

THE NMI FOR YOUR METER IS [------------]

THE TARIFF TYPE IS [----------]

YOUR ESTIMATE ANNUAL USAGE IS [----------] KWh

DO YOU CONFIRM THAT YOU ARE AUTHORISED TO ENTER INTO THIS AGREEMENT FOR [--BUSINESS NAME--] (Yes/No)

 

 (For Multi-sites or if more than 2 meters – please read the statements below)

 

 Do you agree to accept the responsibility for the ______________ (Business name) to take the liability of the payment for all charges incurred for the individual supply addresses /meter numbers contained in this call?

 Do you warrant as an authorised representative of ______________ (Business name) that you have the authority to transfer __ meters (number of meters) for the supply addresses contained in this call from your current energy retailer to Blu Energy?

(Do confirm all the NMI or Meter Numbers for the Customer in Multi Sites case)

 

Depending on what is offered – please read applicable script:

 

For Bundled Offers	For Unbundled Offers
YOUR NEW RATES WITH BLUE NRG WILL BE Peak c/kWh Balance c/kWh Off Peak c/kWh STPC c/day THESE RATES ARE EXCLUDING GST	YOUR NEW RATES WITH BLUE NRG WILL BE Peak c/kWh LRET c/kWh Balance c/kWh SREC c/kWh Off Peak c/kWh Daily Service Charge 99c/day Metering - $ P/A THESE RATES ARE EXCLUDING GST

 

 

You understand that these rates include current network, market, charges that apply to your supply. Do you agree?  (Yes/No)

 

You understand that your rate may change over the period of the contract due to changes in the network and market charges (which are pass through costs) and other changes in line with your terms and conditions, including CPI.  Do you agree?  (Yes/No)

 

Blue NRG will provide you with a monthly bill and where necessary bills will be based on estimated consumption and then adjusted to reflect any variance after the next successful meter read? Do you agree?  (Yes/No)

 

All electricity bills and communication will be sent you by email. If you choose not to accept your invoices and communication via email a $5.00 administration fee will apply per invoice. Do you agree?  (Yes/No)

 

Blue NRG may conduct a credit check and use any relevant information obtained to establish your creditworthiness?  Do you agree?  (Yes/No)

 

 

TERMS AND CONDITIONS

 

YOUR ELECTRICITY AGREEMENT WITH BLUE NRG BEGINS AT THE TIME YOU RECEIVE YOUR WELCOME PACK WHICH INCLUDES OUR CUSTOMER CHARTER AND OUR TERMS AND CONDITIONS. THE WELCOME PACK WILL BE EMAILED TO YOU UNLESS OTHERWISE AGREED WITH YOU. Do you agree to this? (Yes/No)

 

YOU WILL RECEIVE ONE MORE BILL FROM YOUR CURRENT ELECTRICITY RETAILER. DEPENDING ON WHEN YOUR NEXT SCHEDULED METER READ DATE, IT MAY TAKE UP TO 12 WEEKS BEFORE YOU BECOME A CUSTOMER OF BLUE NRG. Do you agree to this? (Yes/No)

 

BLUE NRG WILL NOTIFY YOU IN WRITING WHEN THE TRANSFER HAS OCCURRED.

 

You have the right to cancel this agreement within the 10 day cooling off period by calling us or writing to us. The cooling off period starts from the time that you receive your welcome pack. Do you agree?  (Yes/No)

 

You can still cancel this agreement after the cooling off period without any termination fee.   Please refer to the terms and conditions in your welcome pack for more details.

 

IF YOU ARE PAYING YOUR ELECTRICITY ACCOUNT BY CREDIT CARD, A PROCESSING FEE MAY APPLY AS A PASS THROUGH BY BLUE NRG

 

YOUR AGREEMENT WITH BLUE NRG WILL BE FOR NO MINIMUM SUPPLY PERIOD.  BLUE NRG WILL TAKE CARE OF THE TRANSFER FROM YOUR CURRENT RETAILER. Do you agree to this? (Yes/No)

 

 

CONFIRMATION

 

 

I want to confirm that you understand that you don’t need to sign a contract as this conversation has been recorded and acts legally as the agreement so if you wish to proceed with your agreement now, by saying YES, you are agreeing to enter into a verbal agreement to switch your electricity from your current retailer to BLUE NRG of 731 WHITEHORSE RD MONT ALBERT, VIC. Can I please ask you to confirm your agreement to this by clearly saying “YES”.

(Customer must reply YES) 

 

BLUE NRG’S CUSTOMER SERVICE DEPARTMENT IS AVAILABLE MONDAY TO FRIDAY 9AM TO 5.30PM AND CAN BE CONTACTED ON 1300 599 888 IF YOU HAVE ANY FURTHER ENQUIRIES.

 

YOU HAVE THE RIGHT TO COMPLAIN DIRECTLY TO BLUE NRG ABOUT ANY MARKETING CONDUCT OF [Smart Utilities] AND IF THE COMPLAINT IS NOT SATISFACTORILY RESOLVED BY BLUE NRG, YOU HAVE THE RIGHT TO COMPLAIN TO THE ENERGY OMBUDSMAN.

 

BLUE NRG OR [Smart Utilities] IS NOT RESPONSIBLE FOR ANY EARLY TERMINATION FEES INCURRED BY YOUR CURRENT/EXISTING RETAILER. Do you agree to this? (Yes/No)

 

THANKYOU FOR YOUR TIME, THAT NOW COMPLETES THE CONTRACT VERIFICATION PROCESS.

 

I WILL NOW SEND YOU A CONFIRMATION EMAIL OF YOUR SWITCH TO BLUE NRG. IT WILL HAVE MY CONTACT DETAILS HERE AT [Smart Utilities] AND WILL ALSO HAVE BLUE NRG’S CONTACT DETAILS. ANY QUERIES, DO NOT HESITATE TO CONTACT EITHER BLUE NRG OR [Smart Utilities]

 

Just to remind you - we are calling today from SMART UTILITIES- a sales partner for BLUE NRG and can you please get a pen and paper to write our Phone number which is 1300 273 003. Feel free to call us on this number for any further inquiries (make sure the customer writes the number down) (Stop recording)