Ffwd Brands Script
FFWDBRANDS DATA SHEET
REVISED SCRIPT
FFWD BRANDS This is (YOUR NAME). How can I help?
( The caller will then explain how they received an email invitation for a phone interview at this time. )
YOU:
YES, THANK YOU FOR CALLING. LET ME GO AHEAD AND GET YOUR FIRST NAME.
(Get first name & input in proper fields of dialer and crm)
YOU:
LET ME PULL UP YOUR RESUME.
(Search the resume gmail account for their first name.)
YOU:
LET ME GET YOUR LAST NAME TOO. I AM TRYING TO FIND YOUR RESUME.
(Confirm your search result matches their first name and last name, if you cannot find their resume by searching for their first name then ask them for their email address and search in Gmail for that. If you still cant find anything, search for phone number.)
YOU:
OK LET ME GO AHEAD AND PUT YOU ON HOLD FOR A MINUTE WHILE I PULL UP YOUR INFORMATION FROM OUR DATABASE. THIS WON’T TAKE LONG.
PLEASE STAY ON THE LINE.
(Put caller on hold but not for more than 30 seconds this gives you time to search for their email/resume.)
YOU:
Ok Good...I HAVE YOUR RESUME.
I AM GOING TO GO AHEAD AND ASK YOU SOME BASIC QUESTIONS. IT WONT TAKE LONG. ARE YOU READY?
(Wait for their response)
YOU:
OK GOOD. THIS IS JUST THE INITIAL INFORMAL INTERVIEW AND I DO NOT HAVE ALL THE DETAILS. IF YOU HAVE ANY QUESTIONS REGARDING THIS POSITION THAT I CANNOT ANSWER I WILL PASS THOSE ON TO MR. GONZALES
YOU:
SO FIRST I WILL ASK YOU SOME STANDARD LIABILITY RELATED QUESTIONS. ONCE THE QUESTIONS ARE DONE I WILL ALSO GO AHEAD AND DISCUSS REST OF THE HIRING PROCESS WITH YOU AFTER WHICH YOU SHOULD BE GOOD TO GO..OK
(wait for response)
$$$$$$$$$LIABILITY QUESTION$$$$$$$$$
(YOU DO NOT NEED TO RECORD ANY OF THE ANSWERS BELOW UNLESS OTHER WISE STATED)
YOU:
OK, LETS GET STARTED. IF YOU ANSWER YES TO ANY OF THE LIABILITY QUESTIONS PLEASE GIVE A BRIEF EXPLANATION IF YOU CAN. LET'S BEGIN.
(Everyone should learn to change these questions around. We do not want to keep saying the same things.)
1. HAVE YOU EVER BEEN FIRED FROM A JOB?
(Wait for response if yes ask them to explain if no proceed with next question)
2. HAVE YOU EVER BEEN CONVICTED OF A FELONY?
(Wait for response if yes ask them to explain if no proceed with next question)
3. HAVE YOU EVER FILED A LAWSUIT AGAINST ANY OF YOUR FORMER EMPLOYER?
(Wait for response if yes ask them to explain if no proceed with next question)
4. HAS ANY OF YOUR FORMER EMPLOYERS EVER FILE A LAWSUIT AGAINST YOU
(Wait for response if yes ask them to explain if no then proceed)
YOU:
OK THANKS! NOW I NEED TO ASK YOU SOME GENERAL QUESTIONS. FEEL FREE TO ANSWER HOW EVER YOU SEE FIT OK.
WHAT ARE YOUR FUTURE PLANS FOR EDUCATION OR EMPLOYMENT?
WHERE DO YOU SEE YOURSELF IN 5 YEARS?
DO YOU CONSIDER YOURSELF AS A PROBLEM SOLVER?
DO YOU CONSIDER YOURSELF AS A CREATIVE PERSON?
CAN YOU SHARE ANY EXAMPLE OF CHALLENGES YOU HAVE OVERCOME IN YOUR CAREER OR EDUCATION.
WHAT IS YOUR HIGHEST LEVEL OF EDUCATION ATTAINED (this needs to be attained and inputted in dialer and crm)
END OF QUESTIONS
YOU
OK (CALLERS FIRST NAME) GOOD. THATS IT FOR THE QUESTIONS. THIS IS PART OF OUR STANDARD HIRING PROCESS. YOU DID WELL AND I LIKE WHAT I'VE HEARD.
I HAVE EVERYTHING I NEED.
I'LL NOW EXPLAIN THE NEXT STEPS.
I WILL BE FORWARDING YOUR INFORMATION OVER TO MR. GONZALES AT THE END OF THE DAY. HE WILL BE CONTACTING YOU SOON AND IF ALL GOES WELL HE WILL EXPLAIN THE NEXT STEPS OF HIS DEPARTMENT. I THINK THEY HAVE THEIR OWN EVALUATION PROCESS FOR ALL FINAL APPLICANTS.
ONCE HE COMPLETES HIS EVALUATION THEN THAT'S WHEN WE CAN GO AHEAD AND SCHEDULE YOU FOR THE FINAL INTERVIEW IN WHICH THE PAY STRUCTURE AND WORK SCHEDULE IS FINALIZED. JOB OFFER WILL BE PRESENTED TO YOU AT FORMAL INTERVIEW AND YOU WILL BE REQUIRED TO MAKE THE DECISION ON THE SPOT.
(brief 2-3 second pause)
(CALLERS FIRST NAME) LET ME ASK YOU ONE FINAL QUESTION I FORGOT TO ASK....IF WE WERE TO GO AHEAD AND OFFER YOU THIS POSITION.. HOW SOON DO YOU THINK YOU COULD START?
(WAIT FOR RESPONSE)
(IF ITS A NEGATIVE RESPONSE PLEASE CLICK THE GO)
IF ITS A GOOD RESPONSE THEN CONTINUE ON THIS PAGE.
GREAT! THAT'S PERFECT!
CAN YOU ALSO LET ME KNOW YOUR AVAILABILITY FOR FINAL INTERVIEW. WILL YOU BE AVAILABLE AROUND THE BEGINNING OF NEXT WEEK?
(WAIT FOR RESPONSE)
IF ITS A NEGATIVE RESPONSE PLEASE CLICK THE GO
IF ITS A GOOD RESPONSE THEN CONTINUE ON
GREAT...
AS LONG AS YOU’RE NEXT EVALUATION GOES WELL SOMEONE FROM THIS OFFICE WILL FOLLOW UP WITH A CONFIRMED TIME AND DAY OF YOUR FINAL INTERVIEW OK.
WELL THAT’S IT THEN......
IT'S BEEN A PLEASURE SPEAKING WITH YOU (CALLERS FIRST NAME) LETS GET THIS DONE AND HOPEFULLY I'LL SEE YOU AT ANNUAL MEETUP IN SUMMER.
TAKE CARE (CALLERS FIRST NAME).
HANG UP.
