YOU WILL BE LISTENING TO A RECORDED TRAINING SESSION. OPEN THE SCRIPT AND REBUTTLES ABOVE AND FOLLOW. PREPARE YOUR TEAM WITH A SPEAKER AND PRESS PLAY BELOW TO START THE TRAINING.

THE TRAINING ALSO COVERS DIALER (VICIDIAL) AND SOFTPHONE (EYEBEAM) TRAINING. 

OPEN LINK ABOVE AND LISTEN TO THE SOFTPHONE TRAINING BELOW

OPEN LINK ABOVE AND LISTEN TO THE VICIDIAL TRAINING BELOW